CONTACTA-Advanced has been adopted like system for the management of the telephony business of one of main itlian player in the credit card market.
Contacta has been chosen thanks to the flexibility and the rapidity of development of new services, that made it posible to implement all the non-standard requirements of the customer.
Thanks to Contacta the customer has been able:
- to centralize the provisioning of telephones of the center (beyond 800 IP Phones), allowing to enable different services according to user profile
- to nack up custom configurations
- to implement advanced services such as voicemail, boss-secretary, management of pick-up, change of context, hunting policy, recording of calls, telephone conference,
- to integrate the telephony with all a series of services and applicazionim like LDAP, shared telephone book, broadcasting of financial news, call center integration,…
- to take advantage of H.A. of Contacta without having to pay expensive licences of clustering.
