Gsm service Gateway
When the user dials a cellular call, this one is automatically routed to the GSM device, so doing it is guarantee the possibility to use a highly favorable tariff plans and to optimize the telephone bill.
LCR
The Least Cost Routing represents a function of pre-routing of a call for the selection of an operator rather than an other. Such function selects the operator which, according to specific criteria of quality and cost, represents the better choice towards routing the communication.
Interactive Voice Responder (IVR)
It is possible to implement an automatic responder to offer advanced services to the customers.
IVR fine-language (personalized answer)
The telephone system recognizes the calling number and offers a dedicated IVR service by answering, such an example, in the native customer language (Italian, German, Spanish, etc…).
Gold Number
If calling number is inserted in a synchronized business Database with the telephone system, Contacta can managed the incoming call by routing it towards a specific operator instead of keeping it to remain on hold or speaking uselessly with other operators.
Multi-tend management
It is possible to call free of charge all the premises of a company even if are separated geographically as if they are under only a single PBX
Remote telephone line
In the event in which a company it has more premises in Italy or outside (as an example London) Contacta allows the customer of the Rome premise to call a city number of London at the cost of a local call.
Fast numbers for the cellulars
Cellular numbers will be associated to abbreviated numbers to optimize with those already in use for the company number plan. As an example if the office number of a customer is 1527 the short one in order to call the cellular one it may be 61527.
Voice Spamming
It is possible to activate voice Spamming functionality, recording a message and unloading it on the server. After this, Contacta will call in automatic a range of configured telephone numbers reproducing the recorded message.
DISA
Calling a number dedicated (owned to the company geographic numeration) from outside it is possible to use company PBX to make call towards internal numbers or towards external numerations in order to use unexpensive traffic plans.
Control of the call
Contacta allows the control of the call to manage shunting line, call transfer, put on hold, advanced hunting policy, music on wait, night and on holiday service, ISDN-DISA, gold-number, fax management, recording, conderence, ....
Block of the Direct dialing and Do not disturb
It concurs to eliminate the excessive use of the phone or to activate a busy tone on the undesired calls.
Recording of the conversations
They can be archiviate in rows audio. A personalizzabile message announces that the telephone call will be recorded.
Reading of the number
Visualization of the calls carried out (in entrance and escape).
Supervision
Possibility to visualize from display of another telephone when free or occupied.
Time Slot
Possibility to have the calls based on wraps hour.
Shared telephone Telephone book
Voice Mail
According to an agreed policy, the calls answered within tot second will not be turned aside on the system of voice mail of the telephone PBX. A led light on the telephone will inform the customer that has a messages to listen in the voicemail. It is possible also to send to an email account an email with the message left in the voicemail and all the data of the call.
Follow Me
This function manages user presence by routing the incoming call to the device where the user is reachable (IP phones, cellular, WiFi IP clients, softphomes). In the case in which the customer does not want to be reachable, the call will be forwarded to the voicemail.
Hunting group
It is possible to define complex criteria of hunting that they allow to route, also in cascade, the calls not answered within tot seconds to other users (also cellular).
Guarantee of the privacy
The conversations can be protected thanks to a cryptographic system.
Integration with business systems
An important added value of the VoIP telephony is the opportunity to be able to integrate in a simple and cost effective way, the business applications with the voice services, such as an example:
CRM in order to increase the productivity of the front end business, offering advance functionalities to operators, ERP in order to integrate the force sale, WEB-INTERNET in order to answer in real time who reaches your web site
PlugIn Outlook/Zimbraadvanced click2dial functionality integrated with Microsoft Exchange and Outlook/Zimbra that allows to directly make the calls by using the contacts of Outlook or Zimbra